Care Experience Quality Lead

Overview

Role focused on ensuring high standards of customer care and satisfaction.

Ideal candidate should have 2-4+ years of experience in customer success within the healthcare industry.

Locations

• United States, California

Requirements

• 2-4+ years in customer success or related field
• Experience in healthcare industry
• Proven problem-solving abilities
• Excellent communication skills
• Experience with Qualtrics
• Proficiency with Salesforce and Google Suite

Responsibilities

• Manage customer complaints
• Address escalated client issues
• Develop quality assurance protocols
• Collaborate with other departments
• Analyze customer feedback
• Refine internal processes

Benefits

• Fully paid subscription to mental health apps
• Complimentary yoga sessions
• Quarterly events for team and patients
• Generous PTO policy
• Medical, dental, and vision coverage