Support Specialist

Overview

Role focused on resolving customer issues and providing exceptional service through various channels.

Ideal candidate should have 2+ years in tech environments and strong customer service skills.

Locations

• Canada

Requirements

• High school graduate
• Some experience in tech or fast-paced environment
• Strong communication skills

Responsibilities

• Resolve product/service issues
• Clarify customer complaints
• Perform internal tagging
• Multitask customer inquiries
• Promote new products
• Maintain customer satisfaction metrics
• Stay updated on product training
• Provide feedback on support experience

Benefits

• 10 days vacation
• 6 wellness days
• IT equipment allowance
• Healthcare Spending Account
• Health & Dental Package