Director, Client Servicing and Operations

Overview

Role involves leading servicing teams and vendor partnerships to enhance patient experience.

Ideal candidate should have extensive experience in contact center leadership and vendor management.

Locations

• United States

Requirements

• Vendor management experience
• Contact center leadership experience
• Ability to develop vendor servicing strategy

Responsibilities

• Lead servicing teams and vendor partnerships
• Manage operations for vendor partners
• Identify patient call trends
• Field inbound calls, chats, and emails
• Document and train on processes
• Coach and manage team performance
• Create metrics and workflows
• Oversee strategic initiatives

Benefits

• Unlimited PTO
• 16 weeks paid parental leave
• 401(k) matching
• Diversity initiatives
• Health benefits
• Mentorship and coaching