Customer Success Engineer

Overview

Role focused on driving customer success and shaping experiences.

Ideal candidate has 4-7 years in customer-facing roles with strong technical consulting skills.

Locations

• India

Requirements

• 4-7 years in customer-facing/technical consulting
• Understanding of web/internet technologies
• Familiarity with integration tools and REST APIs
• Basic knowledge of TCP/IP protocols
• Good analytical and data triangulation abilities
• Exceptional verbal and written communication skills

Responsibilities

• Drive customer success
• Ensure onboarding excellence
• Educate clients on product features
• Identify client usage gaps
• Build customer relationships
• Contribute to case studies and knowledge base
• Travel to customer locations
• Collaborate with engineering teams