Customer Service Air Cargo Import

Overview

Role involves managing air cargo import processes and ensuring customer satisfaction.

Ideal candidate should have 2+ years of experience in airfreight import and strong customer service skills.

Locations

• Thailand, Bangkok, Bangkok

Requirements

• 2+ years in Airfreight Import
• Experience in shipping or logistics
• Strong customer service skills
• Proven management experience
• Negotiation skills
• Organizational skills
• Conflict resolution skills
• Basic computer skills in MS Office

Responsibilities

• Create job files and issue reconciliation sheets
• Coordinate with sales and customers
• Handle import shipments
• Manage relevant import documents
• Review profit and loss for each job
• Arrange shipment reports
• Recheck costs and follow up on payments
• Evaluate inquiries

Benefits

• Annual leave
• Health insurance
• Performance bonus
• Overtime pay
• Annual medical check-up
• Staff outings
• Dental
• Provident fund