Customer Success Manager

Overview

Role focused on managing customer relationships and ensuring satisfaction for enterprise clients.

Ideal candidate has 5+ years of experience in customer service or sales with strong relationship management skills.

Locations

• Canada, Ontario, Toronto

Requirements

• 5+ years in sales or customer service
• Ability to learn quickly
• Strong organizational skills
• Excellent communication skills
• Problem-solving skills

Responsibilities

• Guide customer onboarding
• Manage customer experience
• Drive customer satisfaction
• Nurture customer relationships
• Advocate for brand value
• Track customer KPIs
• Drive account growth

Benefits

• Competitive salary
• Retirement Savings Plan
• Comprehensive health benefits
• Flexible PTO policy
• Company-provided laptop
• Complimentary snacks and drinks
• Company-wide events