Quality Consultant

Overview

Proactive and analytical role providing strategic quality solutions in insurance.

Ideal candidate has 3-5 years experience in contact center or insurance with strong quality assurance background.

Locations

• Brazil

Requirements

• 3-5 years experience in contact center or insurance
• Full English proficiency
• High school diploma required

Responsibilities

• Conduct audits and quality evaluations
• Evaluate customer journey impact
• Recommend actionable solutions