Head of Services Operations and Analytics

Overview

Role involves driving data strategy and leading teams for operational efficiency and customer satisfaction.

Ideal candidate should have 10+ years in service operations and strong leadership experience.

Locations

• Brazil

Requirements

• 10+ years in service operations
• 7+ years in senior leadership
• Bachelor's in related field

Responsibilities

• Drive data and analytic strategy
• Lead data engineering and science teams
• Manage workforce management function
• Develop strategic plans
• Build and lead global team
• Ensure adherence to data standards
• Lead complex data initiatives
• Mentor teams in financial services

Benefits

• competitive salary
• comprehensive benefits
• career development
• flexible work arrangements
• dynamic work culture
• private health insurance
• pension plan
• paid time off