Development Support Specialist

Overview

Interface between Engineering and Product Support handling API inquiries and customer requirements.

Ideal candidate has 2+ years in support roles with strong API knowledge and fluent German and English.

Locations

• Ireland
• Germany

Requirements

• 2+ years in Tier 3 support
• 1+ year API support
• Experience with programming languages
• Experience with AWS
• Service-oriented mindset
• Strong problem-solving skills
• Fluent in German and English

Responsibilities

• Offer developer support
• Provide best practices for API
• Assist in maintaining API documentation
• Set up Canto Automation Framework
• Verify bugfixes through UAT
• Assist in solving complex inquiries
• Help in data migration
• Contribute to ad-hoc projects