Customer Success Regional Team Manager

Overview

Role involves managing a global Customer Success team and enhancing customer engagement.

Ideal candidate has a strong background in Customer Success and experience in leading teams.

Locations

• Worldwide

Requirements

• Bachelor's degree in Business, Communication or STEM
• Experience in SaaS or software industries
• Track record in Customer Success
• Experience growing a CSM team

Responsibilities

• Manage and support CSM team
• Analyze performance metrics
• Collaborate with other departments
• Resolve escalated customer issues
• Prepare communication plans
• Document and report changes
• Drive customer engagement strategies
• Conduct performance reviews

Benefits

• Personal learning budget of 2000 USD
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Travel opportunities
• Priority Pass for travel upgrades