Cloud Support Engineer

Overview

Role involves supporting customers with Ubuntu and open source products.

Ideal candidate has extensive experience in Linux support and strong customer service skills.

Locations

• Worldwide

Requirements

• Extensive experience in supporting Linux systems
• Experience with virtualization/cloud technologies
• Advanced troubleshooting experience
• Extensive customer support experience
• Ability to travel

Responsibilities

• Investigate customer issues
• Resolve complex customer problems
• Ensure high customer satisfaction
• Engage with customers
• Contribute to knowledge base
• Understand Ubuntu development process
• Participate in weekend rotation

Benefits

• Personal learning budget of 2000 USD
• Annual compensation review
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel
• Recognition rewards
• Annual holiday leave
• Distributed work environment