Customer Support Specialist - Mandarin speaker

Overview

Role involves resolving customer queries and guiding users through platform features.

Ideal candidate should have experience in customer support and be fluent in Mandarin, Cantonese, and English.

Locations

• China

Requirements

• Previous customer support experience
• Problem-solving skills
• Experience with CRM and ticketing systems
• Native Mandarin, Fluent Cantonese and English
• Tech-savvy
• Strong computer skills

Responsibilities

• Onboard new users
• Administer orders and payments
• Reconcile company orders
• Respond to customer queries
• Liaise with colleagues for solutions
• Identify and escalate common problems
• Address support and technical issues