Customer Support Specialist

Overview

Role involves resolving customer queries and guiding users through platform features.

Ideal candidate should have previous customer support experience and excellent communication skills.

Locations

• Canada, Ontario, Toronto

Requirements

• Previous customer support experience
• Problem-solving skills
• Experience with CRM and ticketing systems
• Fluent in English
• Tech-savvy

Responsibilities

• Onboard new users
• Administer orders and payments
• Respond to customer queries
• Identify process improvements
• Liaise with colleagues for solutions
• Share customer feedback
• Address support issues

Benefits

• Unlimited PTO
• Flexible working environment
• Comprehensive medical benefits
• Home office setup
• Team-building outings