Customer Success Manager (CSM)

Overview

Role involves managing customer relationships and driving satisfaction in cancer care.

Ideal candidate has 3-5 years in Customer Success, preferably in healthcare, and excels in building relationships.

Locations

• United States, Illinois, Chicago

Requirements

• Bachelor's degree required
• 3-5 years in Customer Success or Account Management
• Strong experience in strategic planning
• Excellent communication skills
• Experience with HubSpot, Zendesk, and Jira preferred
• Data-driven mindset

Responsibilities

• Manage customer relationships
• Lead Quarterly Business Reviews
• Develop customer success strategies
• Guide onboarding process
• Monitor customer health and satisfaction
• Analyze customer data for insights
• Support internal team operations

Benefits

• Competitive pay and benefits
• Complimentary gym membership
• Generous company-paid holidays
• Formal training and professional development
• Bi-annual "All Hands" weeks
• Passionate, high-energy culture