Senior Product Manager - AI Guest Communications

Overview

Role involves leading AI-powered guest communication product development.

Ideal candidate has 5+ years in product management with a focus on B2B SaaS and strong customer empathy.

Locations

• United States, California, San Francisco

Requirements

• 5+ years product management experience
• Experience in B2B SaaS
• Strong product intuition and customer empathy

Responsibilities

• Own product lifecycle for AI communication experiences
• Expand communication capabilities
• Collaborate with Engineering and Design
• Partner with GTM and Marketing
• Build empathy for hotel staff and guests
• Prioritize using data and intuition
• Stay current on AI and hospitality trends
• Be a voice for excellent guest communication

Benefits

• Canary Days
• Self Improvement Club
• Professional Development Chats
• Travel Reimbursement
• Personal Travel Reimbursement