Mid-Market Customer Success Manager

Overview

Role focused on ensuring customer satisfaction and retention for mid-market hotel partners.

Ideal candidate should have 2-3 years of experience in account management or customer success in a B2B SaaS environment.

Locations

• United States, Texas, Dallas
• United States, California, San Francisco

Requirements

• Bachelor's degree
• 2-3 years in account management or customer success
• Strong communication skills
• Ability to manage multiple accounts

Responsibilities

• Engage with mid-market hotel accounts
• Monitor customer health metrics
• Identify product expansion opportunities
• Build relationships with key stakeholders
• Provide product expertise
• Resolve customer issues
• Conduct Quarterly Business Reviews

Benefits

• Canary Days
• Self Improvement Club
• Professional Development Chats
• Travel Reimbursement
• Personal Travel Reimbursement