Technical Support Specialist Tier II

Overview

Role involves troubleshooting and resolving technical issues while ensuring service level agreements are met.

Ideal candidate has 3+ years of technical support experience and strong networking knowledge.

Locations

• India, Maharashtra, Pune

Requirements

• Bachelor's degree or equivalent experience
• 3+ years in technical support
• Good to excellent English communication skills

Responsibilities

• Respond to service tickets
• Troubleshoot hardware and software issues
• Liaise with vendors
• Analyze global issues
• Train Tier 1 agents
• Document issues
• Monitor networks
• Collaborate with departments