Technical Support Engineer (level 3)

Overview

Role involves providing advanced technical support and troubleshooting for complex client issues.

Ideal candidate should have 2+ years of experience in technical support with strong troubleshooting skills.

Locations

• Philippines

Requirements

• At least 2 years of experience
• Strong technical knowledge
• Excellent problem-solving skills
• Experience in help desk environment
• Ability to communicate technical info to non-technical users

Responsibilities

• Provide real-time assistance
• Work on escalations
• Test ISP circuits
• Configure vendor devices
• Run cables to core switch
• Troubleshoot PMS and Wi-Fi
• Analyze application logs
• Collaborate with vendors