Technical Support Engineer 1

Overview

Role involves providing technical assistance and support to customers.

Ideal candidate should have 1-2 years of experience in technical support with strong communication skills.

Locations

• Philippines

Requirements

• 1-2 years of experience in technical support or customer service
• Basic understanding of networking concepts
• Familiarity with support ticketing systems
• Excellent communication skills
• Strong problem-solving skills
• Willingness to learn new technologies

Responsibilities

• Respond to customer inquiries
• Diagnose and troubleshoot technical issues
• Provide guidance on product usage
• Document customer interactions
• Collaborate to improve support processes
• Stay informed about product updates

Benefits

• Competitive salary and benefits
• Opportunity for growth
• Training and support
• Dynamic multicultural environment