Service Delivery Manager Coordinator/ Manager

Overview

Role focused on managing IT service delivery and project execution.

Ideal candidate should have 5+ years in service desk or IT support with strong project coordination skills.

Locations

• Philippines

Requirements

• 5 years in service desk lead or IT support
• Strong tech solution and system deployment knowledge
• Experience in project coordination
• Client onboarding experience
• Budget management skills
• Risk management capabilities
• Continuous improvement initiatives
• Technical oversight experience

Responsibilities

• Ensure seamless delivery of IT services
• Oversee service quality and client relationships
• Coordinate tech implementation processes
• Manage project execution and analysis
• Drive continuous improvement initiatives
• Conduct budget management and negotiations
• Identify risks and deliverables
• Facilitate client onboarding