Senior NOC Agent

Overview

Role involves monitoring and maintaining the health of Wi-Fi and television networks.

Ideal candidate should have 4+ years of experience in NOC or technical support with strong networking knowledge.

Locations

• Philippines

Requirements

• 4+ years of experience
• High school diploma or equivalent
• Experience in NOC or technical support role

Responsibilities

• Monitor and analyze network performance
• Respond to alerts and incidents
• Collaborate with cross-functional teams
• Provide real-time support to field technicians
• Maintain accurate documentation
• Escalate complex problems
• Adhere to a rotating shift schedule