Senior IT Technical Analyst

Overview

Role involves managing IT support tasks and ensuring system functionality.

Ideal candidate should have 3+ years of experience in IT support with knowledge of hardware and software management.

Locations

• India

Requirements

• 3 years experience in IT support
• Knowledge of ITIL
• Experience with Windows 10 and Office 365
• Familiarity with OSI Model
• Experience in IT incident management

Responsibilities

• Prepare IT assets with basic configurations
• Diagnose network failures
• Support user requests through ITSM
• Collaborate with IT professionals
• Test and maintain systems