Senior IT Helpdesk Technician

Overview

Role involves troubleshooting IT issues and managing support requests for multiple clients.

Ideal candidate has 8+ years of IT support experience and strong communication skills.

Locations

• United States

Requirements

• At least 8 years of IT support experience
• MSP work experience preferred
• Experience leading technical projects or customer relationships
• Proficiency in technical writing and documentation
• English fluency required

Responsibilities

• Triage support requests
• Manage alerts
• Onboard new users
• Troubleshoot IT issues
• Lead technical projects
• Maintain client relationships

Benefits

• Full benefits package
• Stipends for home internet
• Stipends for continued learning
• Stipends for snack replenishment