Proactive NOC

Overview

Role involves proactive network monitoring and troubleshooting of offline devices.

Ideal candidate should be a Certified Tier 2 Engineer with Ruckus certifications preferred.

Locations

• Philippines

Requirements

• Certified Tier 2 Engineer
• Preferably with Ruckus certifications
• In-house Tier 3 passer is a plus

Responsibilities

• Provide real-time assistance to T2s
• Monitor Nagios Alerts
• Create and handle tech dispatches
• Notify properties of offline equipment
• Initiate Return Merchandise Authorization
• Run and complete Post Installation Check
• Add installed equipment to the database
• Install/setup Splash page