NOC Helpdesk (English Speaker)

Overview

Role involves providing technical support and monitoring network systems.

Ideal candidate should have previous helpdesk experience and strong problem-solving skills.

Locations

• Venezuela

Requirements

• Fluency in Spanish required
• Previous helpdesk experience preferred
• Strong diagnostic skills
• Excellent communication skills
• Familiarity with network protocols
• Experience with ticketing systems
• Relevant IT certifications advantageous
• High school diploma required

Responsibilities

• Monitor network performance
• Provide technical support in Spanish
• Troubleshoot hardware and software issues
• Document and track issues
• Work with technical teams
• Participate in maintenance
• Maintain communication with clients
• Contribute to technical documentation