Customer Success Manager

Overview

Role involves managing customer success operations and leading the engineering team.

Ideal candidate should have 3+ years of experience in customer success with strong leadership skills.

Locations

• Colombia

Requirements

• Bachelor's degree required
• At least 3 years of experience in customer success
• Strong leadership and communication skills
• Proficiency in data analysis
• Familiarity with ticketing systems preferred

Responsibilities

• Supervise engineering team performance
• Manage ticket assignment processes
• Monitor dashboard data
• Cultivate relationships with teams
• Review brand standards
• Identify procedural gaps
• Allocate resources
• Provide guidance to agents
• Track and resolve login issues
• Attend daily meetings
• Conduct weekly engineering meetings