Customer Service Representative (Japanese Bilingual)

Overview

Role focused on providing exceptional customer service to English and Mandarin-speaking customers.

Ideal candidate should be fluent in English and Mandarin with 1-3 years of customer service experience.

Locations

• Philippines

Requirements

• Fluency in English and Mandarin
• 1-3 years of experience
• Prior customer service experience preferred
• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Ability to work in a team
• Proficiency in computer systems

Responsibilities

• Respond to customer inquiries
• Assist with product/service questions
• Resolve customer issues
• Ensure customer satisfaction
• Collaborate with internal teams
• Maintain accurate customer records

Benefits

• Competitive salary
• Growth and career development opportunities
• Training and support for skills enhancement
• Dynamic multicultural environment