Client Success Specialist - Cryptocurrency Brokerage

Overview

Role focused on delivering exceptional client experiences in the cryptocurrency industry.

Ideal candidate should have prior client-facing experience and strong communication skills.

Locations

• United States

Requirements

• Excellent communication skills
• Strong problem-solving skills
• Ability to multitask
• Empathy and patience
• Proficiency with customer support tools preferred
• Understanding of cryptocurrency markets preferred

Responsibilities

• Provide client support via chat, phone, and email
• Assist clients with inquiries and troubleshooting
• Collaborate with teams to execute trades
• Monitor client transactions
• Resolve complex client cases
• Document customer interactions
• Triage internal support tickets
• Improve client support processes