Customer Success Manager

Overview

Role focused on managing customer relationships and ensuring their success with the platform.

Ideal candidate has experience in customer success within a B2B SaaS environment and strong problem-solving skills.

Locations

• United Kingdom, England, London

Requirements

• Experience in customer success
• Strong analytical thinking
• Excellent communication skills

Responsibilities

• Manage customer relationships end-to-end
• Deliver strategic success framework
• Understand customer goals and challenges
• Gather and analyze usage data
• Liaise with technical support
• Champion customer success stories
• Gather feedback for product teams

Benefits

• Flexible work-life balance
• Team-building events
• 25 days annual leave
• Commission structure