Onboarding Lead

Overview

Role focused on delivering seamless onboarding for new clients in a fintech environment.

Ideal candidate has 2-4 years of onboarding experience in fintech or crypto with strong leadership skills.

Locations

• United Kingdom
• Bulgaria

Requirements

• 2-4 years experience in onboarding
• Hands-on experience with corporate clients
• Strong knowledge of KYB, AML processes
• Ability to motivate and develop a team

Responsibilities

• Own the onboarding process for new clients
• Act as primary contact for onboarding queries
• Ensure compliance with onboarding activities
• Collaborate with cross-functional teams
• Identify opportunities to improve onboarding
• Train support analysts on best practices
• Monitor onboarding timelines and metrics
• Support audits and client calls

Benefits

• Competitive salary
• Meaningful ownership
• Flexible working hours
• Opportunities to travel
• Open and creative environment