Member Services Supervisor
Businessolver
Overview
Supervises Member Services to ensure client satisfaction and quality standards.
Ideal candidate has 3+ years of supervisory experience in Employee Benefits Administration or related fields.
46k usd / yearremoteseniorEnglishWindows
Locations
- United States
Requirements
- 3+ years supervisory experience
- Bachelor's degree or equivalent
- Proven customer service experience
- Experience with COBRA Administration
- Excellent problem-solving skills
Responsibilities
- Supervise Member Advocates and Processors
- Assist in hiring and training
- Handle escalated inquiries
- Produce reports
- Conduct audits
- Monitor workflow
- Ensure regulatory compliance
Benefits
- Comprehensive benefits package
- Annual bonus incentive plan
