Key Account Manager

Overview

Role focused on enhancing customer experience and managing key accounts.

Ideal candidate has 2+ years in account management with strong communication skills in German and English.

Locations

• Germany

Requirements

• 2+ years of experience
• 1-3 years in SaaS account management
• Great communication skills in German (C1 or C2) and English
• Experience managing enterprise-level customer relationships
• Proven experience with a CRM, ideally HubSpot

Responsibilities

• Drive customer experience as main contact
• Manage full after-sales customer lifecycle
• Build and maintain customer relationships
• Own customer satisfaction metrics
• Collaborate on Customer Success strategy

Benefits

• Flexible hours
• 28 days vacation
• Competitive compensation package
• Diverse team environment