Customer Support Associate

Overview

Role focused on providing exceptional customer support and resolving issues efficiently.

Ideal candidate has 1-3 years of customer support experience and strong communication skills.

Locations

• United States

Requirements

• 1-3 years of experience in Technical Customer Service
• Exceptional written and verbal communication skills in English
• Experience with support platforms like Freshdesk and Salesforce is a plus

Responsibilities

• Take ownership of customer issues
• Prioritize and respond to support tickets
• Approach customer interactions with urgency and care
• Troubleshoot customer issues and communicate solutions
• Collaborate with team and other departments

Benefits

• Flexible PTO
• Remote First
• 401k with 4% matching
• Medical, Dental, & Vision benefits
• Professional Development Opportunities