Enterprise Customer Success Manager

Overview

Role focused on ensuring customer success and value from Builder's offerings.

Ideal candidate has 5+ years in customer-facing roles, preferably in SaaS, with strong problem-solving skills.

Locations

• Europe

Requirements

• 5+ years in customer-facing roles
• Experience with C-level executives
• Experience in SaaS preferred
• Proactive problem solver
• Tech savvy

Responsibilities

• Manage strategic customer relationships
• Project manage technical implementations
• Monitor customer performance
• Collaborate with product and engineering teams
• Share customer insights
• Drive customer growth
• Maintain expert product knowledge
• Influence product features

Benefits

• Unlimited time off
• Mental health days
• Paid parental leave
• Home office budget
• Learning & development budget
• Co-working space reimbursement
• Health insurance
• 401k for US team members