Customer Success Manager

Overview

Role focused on enhancing customer satisfaction and retention through proactive engagement.

Ideal candidate should have 3-5 years of experience in client engagement and CCaaS.

Locations

• Mexico

Requirements

• 3-5 years experience in client engagement
• Experience in CCaaS
• Experience with CRM systems

Responsibilities

• Orchestrate customer journey
• Identify upselling opportunities
• Monitor customer relationship health

Benefits

• Paid vacation
• Holidays
• Comprehensive benefits packages