Member Support Specialist

Overview

Role involves supporting members with scheduling, billing, and administrative tasks.

Ideal candidate should have a passion for behavioral health and experience in customer service.

Locations

• United States

Requirements

• Customer service experience
• Bilingual in English and Spanish
• Tech-savvy
• Organizational skills
• Experience in medical office management is a plus

Responsibilities

• Conduct initial calls with new members
• Schedule appointments
• Complete member paperwork
• Support providers with admin tasks
• Answer admin-related questions
• Conduct eligibility checks and collect payments
• Organize internal software
• Identify process improvements

Benefits

• Medical, Dental, Vision insurance
• Flexible Time Off
• Home Office Reimbursement
• Professional Development Reimbursement
• 401k
• Parental Leave
• 12 Company Holidays
• Holiday Shutdown