Senior Customer Success Manager

Overview

Role involves managing customer relationships and ensuring satisfaction with SaaS solutions.

Ideal candidate should have 7+ years of experience in customer-facing roles with SaaS platforms.

Locations

• Canada
• United States

Requirements

• Minimum 7 years experience in customer-facing SaaS role
• Experience in Taft-Hartley industry preferred
• Strong relationship-building skills
• Excellent communication and problem-solving skills
• Bachelor's degree

Responsibilities

• Act as primary contact for customers
• Understand customers' business goals
• Collaborate across departments
• Engage in early lifecycle of customer relationship
• Document success strategies
• Plan and lead Quarterly Business Reviews
• Grow software adoption
• Ensure renewals and identify at-risk customers