Senior Technical Customer Experience Representative - German

Overview

Role focused on ensuring client satisfaction and resolving technical issues.

Ideal candidate has 2+ years in technical customer service with strong API and HTML knowledge.

Locations

• France, Île-de-France, Paris

Requirements

• Fluent in German
• 2+ years in technical Customer Service
• Technical knowledge on API, HTML, IP, DNS, SMTP

Responsibilities

• Advise clients
• Diagnose and resolve technical issues
• Monitor KPIs
• Communicate with clients
• Participate in bug resolution
• Develop technical knowledge
• Collaborate with departments
• Anticipate customer needs

Benefits

• Meal vouchers
• Private health care
• Remote work
• Bi-annual global company offsite
• Kids leave
• English classes
• Workspace budget
• Relocation package