Customer Experience Representative - French speaker

Overview

Role involves managing client relationships and resolving issues effectively.

Ideal candidate should be fluent in French with experience in customer support and a focus on retention.

Locations

• France, Île-de-France, Paris

Requirements

• Fluent in French required
• Experience in customer experience/success/support
• First experience in customer management focused on retention

Responsibilities

• Manage and resolve client tickets
• Ensure timely resolution of client questions
• Handle challenging customers
• Report and resolve system issues
• Grow client relations
• Work independently on email best practices
• Understand technical aspects of email marketing
• Collaborate with tech team

Benefits

• Ownership Plan
• Meal vouchers
• Excellent private health care
• RTT
• Bi-annual global company offsite
• Social and green committees
• English and French classes
• Relocation package