Customer Experience Representative

Overview

Role involves managing client support and ensuring exceptional customer experiences.

Ideal candidate should have 1+ year of customer service experience and excellent communication skills.

Only candidates from North America are considered

Locations

• United States, Texas, Austin

Requirements

• 1+ year of customer service experience
• Excellent communication skills in English
• Ability to adapt to office culture

Responsibilities

• Manage and resolve client tickets
• Answer client calls professionally
• Ensure timely resolution of client issues
• Cultivate strong client relationships
• Collaborate with tech team on bugs
• Understand email marketing technical aspects
• Provide exceptional customer experience

Benefits

• Health/vision/dental benefits
• Monthly lunch stipend
• Parental leave top-up
• Simple IRA with employer match
• Professional development opportunities
• Global team building trip
• Team outings