Senior Technical Support Specialist

Overview

Role involves owning and troubleshooting complex customer support issues as part of a global team.

Ideal candidate has 3-6 years of technical support experience and excellent communication skills in Japanese and English.

Locations

• Japan, Tokyo, Tokyo

Requirements

• Bachelor's Degree
• 3-6 years experience in technical support
• Excellent communication in Japanese and English
• Experience with Case Management tools
• Knowledge of programming languages
• Curiosity towards learning new things

Responsibilities

• Own and troubleshoot complex customer support issues
• Act as escalation point for critical tickets
• Contribute to knowledge database
• Assist junior team members
• Develop understanding of platform features
• Identify areas to specialize in
• Provide guidance to other teams
• Communicate complex ideas simply

Benefits

• Competitive compensation
• Retirement plans
• Flexible paid time off
• Comprehensive medical benefits
• Family services
• Professional development support
• Community engagement opportunities
• Collaborative culture