Support Account Manager

Overview

Role focused on delivering premium technical support and managing customer relationships.

Ideal candidate has 3-6 years of SaaS client-facing experience with strong communication and problem-solving skills.

Locations

• Romania, Bucharest, Bucharest

Requirements

• Bachelor's degree
• 3-6 years client-facing experience in SaaS
• 2-3 years in Technical Support
• 1-2 years account management experience
• Strong analytical skills
• Experience with Case Management tools
• Technical knowledge of APIs and basic SQL

Responsibilities

• Deliver premium support service experience
• Act as main technical support point
• Manage technical relationship with customers
• Drive customer advocacy
• Analyze support cases for trends
• Create seamless customer experience
• Maintain regular contact with customers
• Transition clients from onboarding to ongoing activity

Benefits

• Competitive compensation
• Retirement plans
• Flexible paid time off
• Comprehensive medical benefits
• Family services
• Professional development support
• Community engagement opportunities
• Collaborative culture