Customer Success Manager

Overview

Role focused on transforming client accounts and driving growth through strategic relationships.

Ideal candidate has 3-5 years of experience in managing enterprise client portfolios with a strong focus on client goals.

Locations

• Portugal, Porto, Porto
• Portugal, Lisbon, Lisbon
• Spain, Barcelona, Barcelona
• Spain, Zamora, Porto
• Spain, Madrid, Madrid

Requirements

• 3-5 years experience in B2B SaaS
• Managed enterprise client portfolios
• Deep understanding of marketing and social engagement

Responsibilities

• Own a portfolio of high-value accounts
• Drive account growth
• Lead strategic meetings
• Proactively solve problems
• Analyze performance data
• Implement strategies to prevent churn
• Act as the voice of the customer
• Identify customer advocates

Benefits

• 4+ weeks paid time off
• Opportunities for global team meets
• Flexible remote work