Coordinator, Growth Operations

Overview

Role focused on enhancing customer experience through effective operations management.

Ideal candidate has 1-2 years in customer success and a strong willingness to learn.

Locations

• Canada, Ontario, Toronto

Requirements

• Bachelor's degree
• 1-2 years in customer success or related
• Willingness to learn
• Ability to thrive in a team
• Creative problem-solving
• Ability to manage multiple projects
• Aptitude for new software

Responsibilities

• Manage inbound customer interactions
• Triage requests to teams
• Address unique scenarios
• Collaborate with growth team
• Provide feedback for process improvement
• Document playbooks

Benefits

• Health & wellness benefits
• Retirement planning
• Parental leave
• New device allowance
• Socials & outings
• Culture of learning
• Flexible hours
• Work from home flexibility