Manager, Customer Success (Partnerships)

Overview

Role involves managing customer success and improving client experience through team leadership.

Ideal candidate has 2-3 years of management and immigration experience with strong customer focus.

Locations

• United States

Requirements

• 2-3 years managing direct reports
• 2-3 years immigration experience
• Customer-focused leadership
• Strong communication skills
• Analytical mindset
• Ability to handle multiple tasks

Responsibilities

• Lead and support Project Managers
• Monitor team capacity and assignments
• Onboard new team members
• Build resource library
• Collaborate with partner attorneys
• Ensure timely case filing
• Stay updated on product changes

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401K match
• Life insurance
• Short-term disability insurance
• Commuter benefits