Manager, Customer Support

Overview

Manage customer support team to enhance customer satisfaction and operational efficiency.

Ideal candidate has 3-5 years in customer support with leadership experience and strong technical aptitude.

Locations

• United States

Requirements

• 3-5 years in customer support
• 2+ years in leadership role
• Experience with SaaS platforms preferred

Responsibilities

• Lead and mentor customer support team
• Oversee daily operations
• Align support strategies with business goals
• Collaborate with cross-functional teams
• Identify opportunities for process improvement

Benefits

• 401(k) match
• dental insurance
• medical insurance
• vision insurance
• life insurance
• flexible vacation
• work from home stipend
• family planning resources