Director, Onboarding & Implementation

Overview

Role overseeing customer onboarding and implementation strategies for diverse business segments.

Ideal candidate should have 7+ years in customer onboarding and 3+ years in a leadership role within a B2B SaaS environment.

Locations

• United States

Requirements

• 7+ years in customer onboarding
• 3+ years in leadership role
• Experience with franchises and multi-location rollouts
• Strong familiarity with SaaS platforms
• Ability to inspire and lead teams

Responsibilities

• Lead and mentor onboarding team
• Own and evolve onboarding strategy
• Define and track onboarding KPIs
• Collaborate with Sales and Product teams
• Refine onboarding playbooks and processes
• Identify areas for automation
• Support strategic initiatives

Benefits

• 401(k) match
• dental insurance
• medical insurance
• vision insurance
• life insurance
• flexible vacation
• work from home stipend
• equity