Advisor, Knowledge Management

Overview

Role focused on developing and maintaining a global pre-sales knowledge base.

Ideal candidate has 5+ years in Knowledge Management with strong IT background and experience in SaaS.

Locations

• United States

Requirements

• 5+ years in Knowledge Management
• 2-3 years using knowledge management platforms
• Strong IT background
• Experience with cross-functional teams
• Shipley Proposal Management Certification a plus

Responsibilities

• Develop and maintain knowledge management system
• Coordinate with teams for feature releases
• Define processes for updating knowledge assets
• Curate centralized knowledge repository
• Monitor knowledge utilization metrics
• Provide guidance on knowledge best practices
• Stay current on industry trends