Customer Success Onboarding Advisor

Overview

Role focused on guiding new providers to achieve bookings and success on the platform.

Ideal candidate has hands-on experience in Customer Success and is bilingual in English and Spanish.

Locations

• United States

Requirements

• Bilingual fluency required
• Experience in Customer Success or related fields
• Outbound call experience essential
• Proactive call strategy execution
• Technical know-how combined with empathy
• Strong objection-handling skills

Responsibilities

• Own onboarding experience for new providers
• Drive activation milestones
• Deliver expert-level guidance on application functionality
• Identify and solve problems
• Build strong relationships with providers
• Proactively reach out via phone, email, and SMS
• Achieve results through value-selling

Benefits

• Health, dental, and vision coverage
• 401K match program
• Generous parental leave
• 20 Days PTO
• Flexible work arrangements
• Monthly performance bonus
• Pet insurance