Customer Service Representative, US market - (Bilingual English/Spanish)

Overview

Role involves supporting US business clients with inquiries and ensuring a smooth experience with the platform.

Ideal candidate should have 2+ years of customer service experience and be fluent in English and Spanish.

Locations

• United States

Requirements

• Fluency in English and Spanish
• 2+ years of customer service experience
• Strong knowledge of Windows, iOS, Android, web browsers, and GSuite

Responsibilities

• Assist US-based business customers
• Resolve issues on first contact
• Manage inquiries and data through internal systems
• Maintain accurate records
• Report issues to technical support
• Continuously improve understanding of the app
• Collaborate with peers and teams

Benefits

• Health, dental, and vision coverage
• 401K match program
• Parental leave
• 20 Days PTO
• Flexible work arrangements
• Monthly performance bonus
• Pet insurance